APA Style
Tjiptono, F.
(2017).
Service Management: Mewujudkan Layanan Prima
(
4)
.
Yogyakarta:
Andi.
MLA Style
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima".
4
Yogyakarta:
Andi,
2017.
Text.